Returns and Cancellations

Returns and Cancellations

We try at all times to please our customers. If you are not satisfied with a product, please notify us within 7 days and return the goods to: Fiona Rae, The Villandry Room, Hatfield Park, Hatfield, Herts, AL9 5NQ.

Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Unfortunately, post and package costs are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. Please ask at the Post office for a free certificate of postage. Please check carefully before returning any item.

Cancellations We may cancel an order at any time before delivery.

Please note bespoke designs or colours cannot be returned or exchanged.